WE BELIEVE CUSTOMER SUPPORT AND SATISFACTION IS A SIGNIFICANT STEP TOWARDS BUILDING UP A LONG-LASTING RELATIONSHIP BETWEEN US AND OUR BELOVED CUSTOMERS. BE IT PRODUCT INFORMATION OR ANY DISCRETE INQUIRY REGARDING US, QUESTION US, AND WE’LL BE GLAD TO ANSWER YOUR QUESTIONS. MEANWHILE, HERE’S A LIST OF THE QUESTIONS THAT WE’RE FREQUENTLY ASKED.
1. What are your products made up of?
– All our products are made using high quality and durable Vegan materials. The EVA cushioned footbed makes it feel comfortable in every possible way. We make sure that we dont use any harsh chemicals in making of our shoe as chemically treated shoes are proven to affect your foot and health in long run.
1. How do I place an order?
– Just head on to our online store at LUSSOLIFESTYLE.COM and click on the product you like and is available in your size, add that to your cart. Thereon, just follow the easy checkout process and soon you’ll be owning a pair of luxurious 100% vegan shoes.
2. How do I cancel my order?
– To cancel your order, Go to My Account -> Click on Orders Section -> In Actions column Click on Cancel.
1. How can I pay?
– We accept payments through Online Wallets, Debit/Credit Cards, UPI and payments can also be done through net banking and bank transfer. We do have Cash On Delivery facility too.
2. Is Cash On Delivery (COD) available?
– Yes we have COD at almost all pin codes in India .
3. Is my Online payment information safe?
– Undoubtedly. We use high class encryption technology to make sure your card information is secure on our systems.
RETURNS AND REFUNDS?
1. Can I put an exchange request for the product?
– Definitely. You can either opt for a different size of the product or choose a complete different one.
2. How do I place a return request?
– We provide our customers with the option of sending us the product back in case the encounter an issue with our products. The product can only be returned if the product is unused with all the tags intact and should be sent back in original packaging. The return request will only be available within 7 days of the product being delivered. For more info please check out our Returns Policy.
3. What is the refund policy?
– The amount, excluding the shipping charges would be credited to your Lusso Wallet within a week of us receiving the product back. You can use the wallet balance to purchase anything on our website, within 3 months of refund.
1. Can I physically check the product before buying?
– Okay! This is something which we are super excited about. We are delighted to announce that we have opened up a physical store in Mumbai, where you can visit us and check out a bunch of shoes for a trial. We’ll be happy to see you there and to show how glad we are, we’d like to give you special discount of Rs.500 on your first purchase.
1. How long will it take to receive my order?
– Depending on your location, it can take anywhere from 4-8 business days for your order to be delivered to you successfully.
However, We do have an option of express delivery which would deliver the package to you within 3 working days.
2. Do you guys ship Internationally?
– Yes, we ship worldwide. Get in touch with us at [email protected] for more details regarding delivery time and shipping details.