Frequently Asked Questions

FAQs

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Product Quality

What are the products made of?

All our products are made using high quality and durable Vegan Microse. The shoes have an EVA cushioned footbed to make them comfortable in every possible way. We make sure that we don't use any harsh chemicals in making of our shoe as chemically treated shoes are proven to affect your foot and health in long run.

Payment

How can I make the payment?

We accept payments through Online Wallets, Debit/Credit Cards, UPI and payments can also be done through net banking and bank transfer. We do have Cash On Delivery facility too.

Can I place a cash-on-delivery order?

Yes, we have COD at almost all pin codes in India .

Is my Online payment information safe?

Undoubtedly. We use high class encryption technology to make sure your card information is secure on our systems.

Shipping

When will my product be delivered?

After placing an order, the product will be delivered to you within 5-7 days.

How much will shipping cost?

For all orders above ₹1500/- shipping is free, below that the rates are charged as per actual.

Can you provide worldwide shipping?

We do provide worldwide shipping. We are working on enabling it on our online store. Meanwhile, you can contact our Whatsapp support or drop us an email on support@lussolifestyle.com.

Please note, the customs and other duties will be incurred by the customer.

Returns & Exchange

Can I exchange my product?

Absolutely. You can exchange your order within 7 days of it being delivered for a different product provided the delivered product is unused and in original packaging. We will process the exchange once we receive the product back.

Can I return my product?

We have an easy returns and exchange policy. You can return the order within 7 days of it being delivered provided the delivered product is unused and in original packaging. Once the product is received by our warehouse, we will process the refund either in store credits or back to the original mode of payment.

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LUXURY, COMFORT, STYLE